communication skills assessment

Maximizing Hiring Efficiency Through Communication Testing

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When your team communicates successfully, employee engagement rises, increasing productivity and helping to decrease the high costs of staff turnover.


Strong communication skills contribute to a more positive workplace by reducing cross-communication errors and workplace problems. This emphasizes the need for communication skills assessment in the employment process.


What is a communication test?

A well-designed communication test can assess each applicant’s writing and spoken communication skills. The finest communication tests will also assess the applicants’ responses to active listening and nonverbal clues.


When teams are established on a foundation of great communication, your employees can trust one another, manage any issues productively, and develop efficient work processes together. Ultimately, employee engagement and team productivity increase.


A pre-employment communication test allows recruiters to assess how well candidates understand, use, and interpret textual and vocal cues, both online and in person.


A well-designed communication exam can also assist measure empathy and conflict resolution abilities, making it an essential tool when hiring for any junior to mid-level position.


Why are communication skills assessments important for hiring?

Communication is at the heart of every collaboration, particularly in the workplace. A candidate’s ability to effectively convey their ideas will have a direct impact on every step of the employment lifecycle. That is why communication skills are now regarded as one of the most significant qualities that companies seek for. Four of the top five abilities that employers look for in new workers are oral and written communication, listening skills, and presentation skills. 


More effective communication improves your capacity to engage with others, relate to team members and customers, motivate others, and foster a positive workplace culture.


Communication is essential for critical thinking and problem solving, and communication exams can quickly and accurately assess those abilities. To address work-related challenges and think critically about a scenario, you must be able to examine those situations and problems and respond appropriately. Communication is generally seen as the foundation of critical thinking.


Being able to think critically allows you to frame your communications more effectively. A communication asessment test that contains critical thinking questions will demonstrate a candidate’s capacity to clarify and express their ideas, as well as respond to the communications of others.


Many leadership positions also require communication skills exams. While critical thinking and problem-solving skills will be tested, there will be more areas to assess. Compassionate and sympathetic leadership necessitates unique interpersonal abilities, including:


  • Social perceptiveness
  • Active Listening
  • Persuasion/negotiation
  • Time Management


These are the competencies that hiring managers seek for when developing better leaders. That’s because communications skills exams can help you pick applicants who are most equipped for professional advancement.


  • Understanding how efficiently candidates communicate helps ensure that:
  • Workplace disagreements are minimized and managed well.
  • Relationships with customers and clients can be strengthened
  • Productivity improves when everyone is on the same page.


Organizations of all sizes are recognizing the need for better workplace communication methods. That is why communication skills tests that may be utilized in the employment process are increasingly seen as crucial to the long-term viability of any organization.


What do communication skills assessments measure?

Communications examinations can assess a wide range of competencies. Some jobs may necessitate excellent face-to-face communication, while others may rely more on textual communication or phone calls. Regardless of the sort of communication skills examined, the end result is a workplace with less confusion and more effective communication. 


A communications skills test can help measure the following:


  • How an applicant comprehends and interprets written communications.
  • How well candidates understand nonverbal clues
  • Determining how well a candidate comprehends a task and derives related tasks.
  • Ability to maintain professionalism in all communications.


However, because communications skills tests (like other pre-screening tests such as those that assess personality fit) are configurable, they will be tailored to each function.

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How does a communication test help with employment decisions?

A communication test’s predictive validity makes it easier to quickly narrow down a big pool of applicants and advance to the next step of the selection process. They also ensure that hiring decisions are made without bias (which is a crucial benefit of any anonymous pre-employment testing), while also assessing each candidate’s communication skills.


Communication testing now uses complex analytics, allowing recruiters to gain huge insights on candidate viability. These insights enable hiring teams to make more informed hiring decisions that reflect the roles being filled and the quality of each candidate. Improved technology has also brought more objectivity to the communications testing process, while simultaneously increasing accuracy, speed, and scalability.


Hiring decisions are further simplified by communication testing technology, which removes the chance of cheating. This is especially crucial when performing remote testing, where cheating is a greater possibility. Hiring teams can then trust the outcomes of the testing, which improves hiring decisions overall. 


Not only that, but recruiters are making better hiring selections because the communications tests available now can be a lot more immersive. Fully customisable to reflect the realities of any employment role, you may simply pose industry and role-specific communication questions.


Tips for conducting workplace communication testing throughout the hiring process 


Different organizations employ communication tests in a number of ways. However, certain fundamental rules should always be followed. This increases the likelihood that the exams will be effective in identifying the proper recruits. 


If hiring teams want to speed the recruiting and selection process, they must understand how to use communication testing effectively. Here are the most effective suggestions for hiring teams looking to get the most of their communications even through voice assessment test.


At what point should you employ workplace communication tests? 

Pre-screening and communication tests will be implemented by different hiring teams at various phases of the employment process. However, it is recommended that you employ tests early in the recruitment process if you want to save time and attract a large number of applications. 


For those with a low number of applications, particularly for highly skilled and specialist professions, tests may be more valuable later in the recruitment and selection process. These tests can help to narrow down a shortlist even further and Mercer | Mettl helps you go through the process and make decisions with greatest ease. Check out the website now.